Training Topics Contents Covered are Listed As Below
                                                              Functional Part Training Curriculum

1.) Base Customization :
- CRM Architecture
- Business Partner
- Organizational Management
- Product Master
- Transaction Processing
- Activity Management
- Partner Processing
- Action
- Pricing
- Billing

2.) SAP CRM Sales :
- Opportunity Management
- Copying Control
- Quotation & Order Management
- Contract Management
- Incentive and commission

3.) SAP CRM Service :
- Installed Base Management
- Service Agreement and Service contract
- Service Plan
- Service Order Management
- Complaints & Returns
- Warranty Management

4.) SAP CRM Marketing :
- Marketing Planner and Campaign Management
- Customer segmentation
- Campaign Automation
- Lead Management
- External List Management

5.) SAP CRM Interaction Center :
- Agent Function
- Agent Inbox
- IC Webclient Profile
- IC Manager Portal
- Communication Architecture
- Script, Alerts

6.) SAP CRM WebClient :
- UI Concept
- Business Role and Authorization role
- Navigation Bar Profile
- Linking Business role to Org Model
- Transaction Launcher

7.) SAP CRM Middleware :
- Middleware overview
- Object Management
- Business Object
- Customizing
- Condition Objects
- Administration Console
- Error Handling and Monitoring
- Integration

                                                              Technical Part Training Curriculum

1.) UI Concepts , Personalization
2.) How to Save and Retrieve Searches in SAP CRM WEBCLIENT UI
3.) How to enable / disable assignment blocks in SAP CRM WEBCLIENT UI
4.) How to Set a Business Role to a user in SAP CRM
5.) Business Role ,Technical Profile, Role Configuration Key, Authorization Role
6.) Enhancing & Customizing the Navigation Bar
7.) Navigation Bar Transaction Launcher
8.) Transaction Launcher for BOR
9.) Transaction Launcher Defaulting values
10.) BI Report on WEB UI
11.) UI Configuration Tool
12.) AET
13.) SAP CRM Architecture( GENIL & BOL)
14.) Deactivating Hidden fields in Design layer
15.) Skins: Localizing the Data on SAP NETWEAVER Application Server , Replacing the Company Logo
16.) Design Layer

---